Our secure, unified IT helpdesk platform enables managed service providers to remotely monitor and manage customers' IT assets. Thus, they can solve problems quickly and easily, leaving behind the high price and outdated interfaces of traditional RMM software. IT management tools as secure as they are surprisingly simple.

Introducing GoTo Resolve: everything you need to run your business from anywhere, all in one place.

This article is a simple Marketplace buying guide to start managing your clients like an MSP with GoTo Resolve solutions. You will learn the step-by-step purchase process as well as the activation of a Managed Service Provider account.


Step 1: Log in to your Ingram Micro Cloud Reseller Control Panel.

Step 2: Go to the "Marketplace" tool on the left side and in the search engine enter: "GoTo Resolve".

Step 3: Identify the GoTo Resolve service plan required to activate, add it to the shopping cart.

Step 4: Click on the shopping cart at the top right of the Marketplace.

Step 5: Within the shopping cart, check the plan and the number of seats to activate.

Step 6: Select the account to which GoTo Resolve will be added: a new customer or an existing customer.

In the next step you can select an existing customer from the list or you can add a new customer if you are placing this order for a new customer. In this example, we have selected an existing customer. Once the customer is selected/created, review the details and then click NEXT.

Step 7: Click NEXT on the "Validation of your reseller parameters" and on the "Set up your purchase" screen.


Step 8: Check your order. On this page, scroll down, check the GTRe for MSP Terms and Conditions box, and click the BUY button to order.

Step 9: You will receive an order number for the order, click the ORDER TRACK button to view the order status.

NOTE: An email from or will be sent to the partner's administration account to enter the GoTo Resolve Portal. 

Step 10: Click on “View invitation".

The invitation will take you to a page to create your GoTo account.

Step 11: Enter your account details and you will then be directed to the GoTo Admin Center. 

Step 12: Click on Launch GoTo Partner.

This is the GoTo Partner Admin console. This is where the MSP can:

  • Add and manage all users and permissions for partner administrators.
  • Manage all customer accounts.