This article compiles the local email addresses, phone numbers, support websites, and Ingram Micro Modern Support business hours for various countries.


To deliver a best-in-class support experience for our valuable partners, Ingram Micro Cloud has launched a new Modern Support experience. This new initiative includes certified local Ingram Micro support personnel to assist our cloud channel partners with all Xvantage Platform questions regarding billing, administrative, and technical inquiries.




Support Hours

Our partners can access Modern Support during:

  • Local business hours – to log any issue or request.
  • Off-business hours & holidays – to log critical issues.




Support Channels

Our partners can access Modern Support via Email, Phone, or Chat using the details in the table below.


Note: For self-service, our knowledge base Solutions: Xvantage consists of helpful support articles that can be leveraged to explore various how-to processes and learn best practices for managing subscriptions and products purchased through Ingram Micro.


Country 

Email Phone Chat Local Business Hours

Australia 

imcloudservicedesk.au@cloud.im 1-800-464-519 https://au.ingrammicro.com8:00 am - 10:00 pm 

Austria 

imcloudservicedesk.de@cloud.im 0800-802-149 https://at.ingrammicro.com8:30 am - 5:00 pm 

Bahrain 

imcloudservicedesk.me@cloud.im 800 06512095 https://me.cloud.im/9:00 am - 6:00 pm 

Belgium 

imcloudservicedesk.benelux@cloud.im 0-800-268 28 https://be.ingrammicro.com9:00 am - 5:00 pm 

Brazil 

imcloudservicedesk.pt@cloud.im 0-800-892-1302 https://br.ingrammicro.com8:00 am - 5:00 pm 

Bulgaria 

imcloudservicedesk.de@cloud.im 800-118-1172 https://de.cloud.im/8:30 am - 5:00 pm 

Canada 

imcloudservicedesk.ca@cloud.im 1-844-564-0515 https://ca.ingrammicro.com9:00 am - 5:00 pm 

Chile 

imcloudservicedesk.la@cloud.im 5680-091-4137https://cl.ingrammicro.com8:00 am - 5:00 pm 

Colombia 

imcloudservicedesk.la@cloud.im 01-800-5189920 https://co.ingrammicro.com8:00 am - 5:00 pm 

Croatia 

imcloudservicedesk.de@cloud.im 0800-806-084 https://de.cloud.im/8:30 am - 5:00 pm 

Czech Republic 

imcloudservicedesk.de@cloud.im 800143-006 https://de.cloud.im/8:30 am - 5:00 pm 

Egypt 

imcloudservicedesk.me@cloud.im 8000009253 https://me.cloud.im/9:00 am - 6:00 pm 

Finland 

imcloudservicedesk.de@cloud.im 800-917-254 https://fi.ingrammicro.com/8:30 am - 5:00 pm 

France 

imcloudservicedesk.fr@cloud.im 0-805-080 069 https://fr-new.ingrammicro.com/9:00 am - 5:30 pm 

Germany 

imcloudservicedesk.de@cloud.im 0-800-183 0822 https://de.cloud.im/8:30 am - 5:00 pm 

Hong Kong 

imcloudservicedesk.hk@cloud.im 800-906-522 https://hk.cloud.im/9:00 am - 5:00 pm 

Hungary 

imcloudservicedesk.de@cloud.im (80) 088 480 https://hu.ingrammicro.eu/8:30 am - 5:00 pm 

India 

imcloudservicedesk.in@cloud.im 0008000404702 https://in.ingrammicro.com/9:00 am - 5:00 pm 

Ireland 

imcloudservicedesk.uk@cloud.im 800200372 https://uk-new.ingrammicro.com/9:00 am - 5:30 pm 

Italy 

imcloudservicedesk.it@cloud.im 800-787 944 https://it-new.ingrammicro.com/9:00 am - 5:30 pm 

Jordan 

imcloudservicedesk.me@cloud.im 800 06512095 https://me.cloud.im/9:00 am - 6:00 pm 
Kuwait imcloudservicedesk.me@cloud.im 800 0651 2095 https://me.cloud.im/9:00 am - 5:00 pm 

Malaysia 

imcloudservicedesk.my@cloud.im 1-800-81-7971 https://my.cloud.im/9:00 am - 5:00 pm 

Mexico 

imcloudservicedesk.la@cloud.im 01-800-099-0715 https://la.cloud.im/8:00 am - 5:00 pm 

Netherlands 

imcloudservicedesk.benelux@cloud.im 0-800-022-8549 https://nl.ingrammicro.com/9:00 am - 5:00 pm 

New Zealand 

imcloudservicedesk.nz@cloud.im 0-800-995-050 https://nz.cloud.im/8:00 am - 5:00 pm 

Oman 

imcloudservicedesk.me@cloud.im 800 06512095 https://me.cloud.im/9:00 am - 6:00 pm 

Pakistan 

imcloudservicedesk.me@cloud.im 00800-90-044-396 https://me.cloud.im/9:00 am - 6:00 pm 

Peru 

imcloudservicedesk.la@cloud.im 800-00-761 https://pe.ingrammicro.com/8:00 am - 5:00 pm 

Poland 

imcloudservicedesk.de@cloud.im 800 005 008 https://de.cloud.im/8:30 am - 5:00 pm 

Portugal 

imcloudservicedesk.es@cloud.im 800-812-832 https://pt-new.ingrammicro.com/9:00 am - 6:00 pm 

Qatar 

imcloudservicedesk.me@cloud.im 800 06512095 https://me.cloud.im/9:00 am - 6:00 pm 

Romania 

imcloudservicedesk.de@cloud.im 0800 360 229 https://de.cloud.im/8:30 am - 5:00 pm 

Saudi Arabia 

imcloudservicedesk.me@cloud.im 8008500012 https://cp.sa.eu.cloud.im9:00 am - 6:00 pm 

Singapore 

imcloudservicedesk.sg@cloud.im 800 492 2724 https://sg.cloud.im/9:00 am - 5:00 pm 

Slovenia 

imcloudservicedesk.de@cloud.im 080 688 889 https://de.cloud.im/8:30 am - 5:00 pm 

South Africa 

imcloudservicedesk.me@cloud.im 800 06512095 https://me.cloud.im/9:00 am - 6:00 pm 

Spain 

imcloudservicedesk.es@cloud.im 0-900-838-878 https://es-new.ingrammicro.com/9:00 am - 6:00 pm 

Sweden 

imcloudservicedesk.se@cloud.im 020-889-854 https://se-new.ingrammicro.com/8:30 am - 5:00 pm 

Switzerland 

imcloudservicedesk.de@cloud.im 0800-555-902 https://de.ingrammicro.com/8:30 am - 5:00 pm 

Turkey 

imcloudservicedesk.me@cloud.im 90 (212) 467 3800 https://me.cloud.im/9:00 am - 6:00 pm 

United Arab Emirates 

imcloudservicedesk.me@cloud.im 800 06512095 https://me.cloud.im/9:00 am - 6:00 pm 

United Kingdom 

imcloudservicedesk.uk@cloud.im 0-808-189 1443 https://uk-new.ingrammicro.com/9:00 am - 5:30 pm 

United States 

imcloudservicedesk.us@cloud.im 1-844-256-8346 https://us.cloud.im/6:00 am - 8:00 pm