As we continue the goal of delivering a best-in-class support experience for our valuable partners, Ingram Micro has added a way for you to escalate your issues to a Support Manager within your country/region. This contact information can be viewed in the table below.


Note: All Support requests should still be sent using the contact details found in the article - Modern Support - Contact Directory : IngramCloud. The details found below are only for cases that need to be escalated to the Support Manager.

Support Manager Hours

Our partners can send an escalation to a Support Manager during:

  • Local business hours, for any type of issue or request. During after hours, continue to use the phone channel to reach team members on staff.

Support Manager Channel

Our partners can send their escalations to a Support Manager via Email using the details mentioned in the table below.


CountryManager Escalation EmailLocal Business Hours
Australiamanagers.au@cloud.im8:00 am - 10:00 pm
Austriamanagers.de@cloud.im8:30 am - 5:00 pm
Bahrainmanagers.me@cloud.im9:00 am - 6:00 pm
Belgiummanagers.Benelux@cloud.im9:00 am - 5:00 pm
Brazilmanagers.pt@cloud.im8:00 am - 5:00 pm
Bulgariamanagers.de@cloud.im8:30 am - 5:00 pm
Canadamanagers.ca@cloud.im9:00 am - 5:00 pm
Chilemanagers.la@cloud.im9:00 am - 6:00 pm
Colombiamanagers.la@cloud.im9:00 am - 6:00 pm
Croatiamanagers.de@cloud.im8:30 am - 5:00 pm
Czech Republicmanagers.de@cloud.im8:30 am - 5:00 pm
Egyptmanagers.me@cloud.im9:00 am - 6:00 pm
Finlandmanagers.se@cloud.im8:30 am - 5:00 pm
Francemanagers.fr@cloud.im9:00 am - 5:30 pm
Germanymanagers.de@cloud.im8:30 am - 5:00 pm
Hong Kongmanagers.hk@cloud.im9:00 am - 5:00 pm
Hungarymanagers.de@cloud.im8:30 am - 5:00 pm
Indiamanagers.in@cloud.im9:00 am - 5:00 pm
Irelandmanagers.uk@cloud.im9:00 am - 5:30 pm
Italymanagers.it@cloud.im9:00 am - 5:30 pm
Jordanmanagers.me@cloud.im9:00 am - 6:00 pm
Kuwaitmanagers.me@cloud.im9:00 am - 6:00 pm
Malaysiamanagers.my@cloud.im9:00 am - 5:00 pm
Mexicomanagers.la@cloud.im8:00 am - 5:00 pm
Netherlandsmanagers.Benelux@cloud.im9:00 am - 5:00 pm
New Zealandmanagers.nz@cloud.im8:00 am - 5:00 pm
Omanmanagers.me@cloud.im9:00 am - 6:00 pm
Pakistanmanagers.me@cloud.im9:00 am - 6:00 pm
Perumanagers.la@cloud.im9:00 am - 6:00 pm
Polandmanagers.de@cloud.im8:30 am - 5:00 pm
Portugalmanagers.es@cloud.im9:00 am - 6:00 pm
Qatarmanagers.me@cloud.im9:00 am - 6:00 pm
Romaniamanagers.de@cloud.im8:30 am - 5:00 pm
Saudi Arabiamanagers.me@cloud.im9:00 am - 6:00 pm
Singaporemanagers.sg@cloud.im9:00 am - 5:00 pm
Sloveniamanagers.de@cloud.im8:30 am - 5:00 pm
South Africamanagers.me@cloud.im9:00 am - 6:00 pm
Spainmanagers.es@cloud.im9:00 am - 6:00 pm
Swedenmanagers.se@cloud.im8:30 am - 5:00 pm
Switzerlandmanagers.de@cloud.im8:30 am - 5:00 pm
Turkeymanagers.tr@cloud.im9:00 am - 6:00 pm
United Arab Emiratesmanagers.me@cloud.im9:00 am - 6:00 pm
United Kingdommanagers.uk@cloud.im9:00 am - 5:30 pm
United Statesmanagers.us@cloud.im6:00 am - 8:00 pm