Billing - Direct Debit - FAQs

01 Are there different types of Direct Debit Schemes and which one applies to the Ingram Micro Cloud Marketplace?
SEPA Direct Debit refers to two schemes: SEPA Core Direct Debit and SEPA B2B Direct Debit. In short, the B2B scheme is only available if you are collecting ...
Fri, 25 Dec, 2020 at 10:01 AM
02 Does the Direct Debit Mandate expire?
Mandates do not have an expiry date. They will remain valid until cancelled. This can be done by sending an email to IMCloudServiceDesk@cloud.im . Please be...
Fri, 25 Dec, 2020 at 10:01 AM
03 How long does the transfer take from a current payment method to Direct Debit?
3 days for standard requests:                    Be aware that request will fail if your mandate form has not been accepted by your bank
Fri, 25 Dec, 2020 at 10:44 AM
04 How To Setup Direct Debit As Payment Method in New Unified Reseller Control Panel
Overview This article will provide you with necessary information about “How To Setup Direct Debit As Payment Method.” Note: Please check https://ingrammi...
Thu, 28 Jan, 2021 at 10:50 PM
05 I am an existing Ingram Micro Cloud Reseller, can I sign up for “Direct Debit”?
Note: Please check https://ingrammicro-assist.freshdesk.com/en/support/solutions/articles/66000396628-08-what-currencies-will-direct-debit-be-available-in- ...
Wed, 13 Jan, 2021 at 8:17 AM
06 In the mandate email and on the Mandate form to be submitted to the bank, why does it not state Ingram Micro?
This is a current limitation of the third party system (Sentenial). Docdata was able to push for some branding on the web page during the mandate process bu...
Thu, 28 Jan, 2021 at 10:51 PM
07 What are the most common reasons for why a Direct debit payment might fail?
Incomplete mandate request Debtor bank does not accept SEPA Direct debit Insufficient funds on bank account
Fri, 25 Dec, 2020 at 10:46 AM
08 What currencies will Direct Debit be available in?
Ingram is rolling out SEPA Direct Debit (SDD) which is always in Euros and can be used in all SEPA countries. : https://en.wikipedia.org/wiki/Single_Euro_Pa...
Fri, 25 Dec, 2020 at 10:46 AM
09 What details will be shown on the resellers bank accounts?
The way information is printed on a debtors bank statement is fully up the bank, as they have their own systems. For reference however in any payment will h...
Fri, 25 Dec, 2020 at 10:47 AM
10 What information is needed when setting up a Direct Debit Mandate?
Every DD payment requires a mandate. The required content of this mandate is defined by the European Payments Council (EPC).  The Reseller should have at th...
Fri, 25 Dec, 2020 at 10:47 AM