Billing - Consolidated Invoicing - FAQs

01 About the ‘Credit Hold’ Status on Your Account
Credit Hold status on your resellers account does not affect customers’ services, all active subscriptions keep running. Unfortunately, new orders/ renewal ...
Fri, 25 Dec, 2020 at 10:52 AM
02 Are all subscriptions/services included in consolidated invoicing? What is not included?
All new subscriptions (monthly and annually), and new add-on licenses that were ordered in the past and current billing period will be included in the next ...
Fri, 25 Dec, 2020 at 10:53 AM
03 Can I receive one invoice for all my transactions?
Yes, but this is possible for only Net Term Account Users. All of your transactions during a billing period and recurring charges for past purchases will sh...
Fri, 25 Dec, 2020 at 10:53 AM
04 Can I still receive one invoice per customer?
Invoices will include purchases made for all customers.  At this time a single invoice by end customer is not available.
Fri, 25 Dec, 2020 at 10:54 AM
05 Can you provide an example of how the invoicing will work?
To better understand consolidated invoicing, see the attached: i) Consolidated Invoicing Model: is a representative of invoice sequence based on purchase ...
Fri, 25 Dec, 2020 at 10:55 AM
06 Consolidated Invoicing - Introduction
Note: This change is applicable only to our Net30 Partners. Ingram Micro Cloud is moving to a single invoicing event for our reseller-partners per month, r...
Wed, 13 Jan, 2021 at 9:18 AM
07 How do I change my account information?
For US VAR - To make a change to your account’s company name, Tax Registration ID, Postal Address,  please send an email request to accountchangerequest@ing...
Fri, 25 Dec, 2020 at 10:56 AM
08 How do I change my tax information?
For All Countries VAR - Contact billing team. 
Fri, 25 Dec, 2020 at 10:56 AM
09 How do I retrieve historical invoice information?
To retrieve copies of historical invoices generated prior to April 2nd, 2018 you will need to contact the customer support team at IMCloudServiceDesk@cloud....
Fri, 25 Dec, 2020 at 10:57 AM
10 How do I submit a payment for open invoices? (New Unified Reseller Control Panel)
An invoice can now be paid by Credit Balance which includes Credit Memos attached to an account earlier. In Unified Reseller Control Panel (former CCPv2) ...
Thu, 28 Jan, 2021 at 10:56 PM