Billing - Consolidated Invoicing - FAQs

01 About the ‘Credit Hold’ Status on Your Account
Credit Hold status on your resellers account does not affect customers’ services, all active subscriptions keep running. Unfortunately, new orders/ renewal ...
Fri, 25 Dec, 2020 at 10:52 AM
02 Are all subscriptions/services included in consolidated invoicing? What is not included?
All new subscriptions (monthly and annually), and new add-on licenses that were ordered in the past and current billing period will be included in the next ...
Fri, 25 Dec, 2020 at 10:53 AM
03 Can I receive one invoice for all my transactions?
Yes, but this is possible for only Net Term Account Users. All of your transactions during a billing period and recurring charges for past purchases will sh...
Fri, 25 Dec, 2020 at 10:53 AM
04 Can I still receive one invoice per customer?
Invoices will include purchases made for all customers.  At this time a single invoice by end customer is not available.
Fri, 25 Dec, 2020 at 10:54 AM
05 Can you provide an example of how the invoicing will work?
To better understand consolidated invoicing, see the attached: i) Consolidated Invoicing Model: is a representative of invoice sequence based on purchase ...
Fri, 25 Dec, 2020 at 10:55 AM
06 Consolidated Invoicing - Introduction
Note: This change is applicable only to our Net30 Partners. Ingram Micro Cloud is moving to a single invoicing event for our reseller-partners per month, r...
Wed, 13 Jan, 2021 at 9:18 AM
07 How do I change my account information?
For US VAR - To make a change to your account’s company name, Tax Registration ID, Postal Address,  please send an email request to accountchangerequest@ing...
Fri, 25 Dec, 2020 at 10:56 AM
08 How do I change my tax information?
For All Countries VAR - Contact billing team. 
Fri, 25 Dec, 2020 at 10:56 AM
09 How do I retrieve historical invoice information?
To retrieve copies of historical invoices generated prior to April 2nd, 2018 you will need to contact the customer support team at IMCloudServiceDesk@cloud....
Fri, 25 Dec, 2020 at 10:57 AM
10 How do I submit a payment for open invoices? (New Unified Reseller Control Panel)
An invoice can now be paid by "Credit Balance" which includes any unapplied payments and credit memos  Documents to pay – invoices and debit mem...
Tue, 4 May, 2021 at 1:30 PM